HeartGo Privacy Policy
Effective Date: 2025/11/1 Update Date: 2025/11/1
Welcome to the HeartGo application (hereinafter referred to as "this APP" or "we"). We are well aware of the privacy and sensitivity of health data such as heart rate and attach great importance to the protection of your personal information. This Privacy Policy is intended to clearly inform you of our handling rules in the process of collecting, using, storing, sharing, transferring, disclosing and protecting your personal information, as well as the relevant rights you enjoy. Please carefully read and fully understand all the contents of this Privacy Policy before using this APP, especially the clauses marked in bold. If you do not agree to any content of this Privacy Policy, please do not use this APP.
Your use or continued use of this APP indicates that you have fully understood and agreed to our processing of your personal information in accordance with this Privacy Policy.
To provide you with core services such as heart rate recording, data statistics and health analysis, and to ensure the security and stability of the services, we will collect your relevant information in accordance with the principles of "legality, legitimacy and necessity", as follows:
(1) Information You Voluntarily Provide
1. Health - related information: To realize the functions of heart rate recording and health management, you need to voluntarily provide or synchronize your heart rate data, age, gender, height, weight and other basic health information through devices. The use of some functions (such as abnormal heart rate reminder) may require you to supplement and provide relevant information such as your past health status.
2. Feedback and communication information: When you communicate with us through the "Feedback" function of this APP or other methods, we may collect the contact information you provide, as well as the description of the problems you feedback and relevant supporting materials to respond to your questions in a timely manner.
(2) Information We Automatically Collect
1. Device and log information: To ensure the normal operation of the APP, optimize the service experience and protect the account security, we will automatically collect the device information when you use this APP, including device model, operating system version, unique device identifiers (such as IMEI, Android ID, IDFA), device MAC address, network type, Wi - Fi information, Bluetooth information, etc. At the same time, we will also collect log information, including your login time, functions used, operation records, access duration, error logs, etc.
2. Heart rate data: When you use the heart rate measurement function of this APP, through the device sensors authorized by you (such as mobile phone camera, smart bracelet / watch and other connected devices), we will automatically record your heart rate measurement data, including measurement time, heart rate value and other information. If you authorize the APP to access your location information, we will collect your rough location information (only used to distinguish service optimization in different regions, and no precise location will be collected) to provide health suggestions more suitable for local users.
(3) Information Provided by Third Parties
If you authorize third - party devices (such as smart bracelets, smart watches) or third - party health platforms to synchronize data with this APP, we will obtain your relevant information (such as heart rate data, exercise data, etc.) from the third parties. We will require third parties to provide proof of the legality of the information and only use the information within the scope authorized by you.
We strictly use the collected information in accordance with the provisions of this Privacy Policy and relevant laws and regulations, mainly for the following purposes:
1. Providing core services: Based on the health information you provide and the automatically collected heart rate data, we will realize core functions for you such as heart rate recording, data storage, trend analysis and health report generation, and provide services such as abnormal heart rate reminder and health suggestions according to your needs.
2. Optimizing service experience: According to the device information, log information and other data, we will analyze your usage habits of the functions of this APP, identify problems in the service, and continuously optimize the performance, interface design and function layout of the APP to provide you with a more convenient and smooth use experience.
3. Protecting account and data security: Using device information, login logs and other data, we will verify your account identity, monitor abnormal login behaviors of the account, prevent and crack down on illegal and irregular behaviors such as fraud and embezzlement, and protect the security of your account and data.
4. Responding to your needs: Based on the information you provide in the feedback and communication, we will handle your complaints, suggestions or consultations and provide you with timely customer service support.
5. Compliance and other necessary purposes: Within the scope stipulated by laws and regulations, or for the needs of safeguarding public interests, protecting the legitimate rights and interests of others, and responding to lawsuits and arbitrations, we will reasonably use your information. Without your explicit authorization, we will not use your health data for commercial advertising and promotion.
3. Ways of Storing Information
(1) Storage Location and Method
To maximize the protection of the privacy and security of your health data, all the personal information we collect from you (including heart rate data, account information, health - related information, etc.) is only stored locally on the mobile phone device you use, and will not be uploaded to the servers of us or any third parties. The storage of all data completely depends on the storage space of your device, and you can check the relevant storage usage through the storage management function of the device itself.
(2) Storage Period and Destruction Method
The storage period of your personal information is completely determined by you, and the destruction of data is also directly controlled by you through device operations. The specific rules are as follows:
1. For all your personal information such as account information, heart rate data and health - related information, if you do not delete this APP and the device storage is normal, it will be continuously stored locally on your mobile phone device, and we cannot delete, modify or transfer it.
2. If you actively delete part or all of the data through the functions in the APP (such as "Heart Rate Records - Delete" and "Clear Data"), the corresponding data will be immediately destroyed locally on your device; if you uninstall and delete this APP, all personal information related to this APP stored locally on the device will be completely destroyed along with the APP uninstallation process and cannot be recovered.
3. If your device undergoes factory reset, 刷机 or device damage, resulting in the loss of data stored locally on the device, the corresponding personal information will also be destroyed accordingly. We do not have the ability to recover data. It is recommended that you regularly export and save important data through the "Data Backup" function (if available) in the APP.
In view of the characteristics of local device storage, we adopt exclusive local data security protection measures to protect your personal information from unauthorized access, use, disclosure, modification or damage by unauthorized applications or operations on the device:
1. Technical protection: We use encryption technologies (such as SSL encrypted transmission and data storage encryption) to protect your sensitive information; establish a data access permission control system, and only authorized personnel can access relevant information; conduct regular technical upgrades and security vulnerability scans to improve system security.
2. Management protection: We establish a sound information security management system, clarify the information security responsibilities of each post; conduct regular information security training and assessment for employees to strengthen their awareness of privacy protection; formulate emergency plans for data security incidents to timely respond to possible security risks.
3. Device security tips: To further improve the security of local data, we recommend that you set an unlock method such as a lock screen password, fingerprint or facial recognition for your mobile phone device, update the device operating system version regularly, avoid using the device in an unsafe environment, and prevent risks such as the device being ROOTed, jailbroken or installing malicious applications, so as to protect data security at the device level.
4. Provisions on Sharing, Transfer and Disclosure of Information
We strictly restrict the scope of information sharing. Except for the following circumstances, we will not share your personal information with any third parties:
1. Obtaining your explicit authorization: After obtaining your explicit written or oral authorization, we will share information with the designated third parties in accordance with your requirements.
2. Necessary for providing services: To realize the core services of this APP (such as synchronizing third - party device data), it is necessary to share your relevant data with cooperative third - party device providers and health platforms. However, we will require third parties to only use the information within the scope of providing services and assume the responsibility of ensuring information security.
3. Requirements of laws and regulations: In accordance with the mandatory requirements of laws and regulations, judicial organs or administrative authorities, we need to disclose your information to relevant departments, and will notify you in advance as much as possible within the legal scope (unless prohibited by laws and regulations or required to be kept confidential).
4. Protecting legitimate rights and interests: To protect the legitimate rights and interests of you, us or other third parties (such as dealing with fraud and safeguarding public security), we will share information within a reasonable and necessary scope.
5. Sharing of anonymized information: We may share the anonymized information (which can no longer identify personal identity) with third parties for purposes such as academic research, health data analysis and service optimization. Such sharing does not require your authorization.
Without your explicit written consent, we will not transfer your personal information to any third parties. If the information needs to be transferred due to business changes such as merger, acquisition and asset transfer, we will notify you in advance and ensure that the transferee continues to perform the information protection obligations stipulated in this Privacy Policy. If the transferee cannot perform such obligations, we will take measures to protect the security of your information.
We will not take the initiative to disclose your personal information to the public except in the following circumstances:
1. Obtaining your explicit authorization;
2. According to the requirements of laws and regulations or the mandatory requirements of competent authorities, it is necessary to publicly disclose the information;
3. To protect public interests and the legitimate rights and interests of others, disclose the information within a necessary scope.
As the subject of personal information, you legally enjoy the rights to check, correct, supplement, delete and withdraw authorization of your personal information. To ensure that you can exercise the above rights conveniently, we provide the following operation paths:
1. Checking and correcting information: You can log in to this APP and view all your heart rate data and analysis reports through "Heart Rate Records".
2. Supplementing and deleting information: If you find that your personal information is incomplete, you can supplement the relevant information in "Personal Information"; if you need to delete specific heart rate data, you can find the corresponding data in "Heart Rate Records" and click to delete it.
3. Withdrawing authorization: You can withdraw authorization in the following ways:
Device permission authorization: In the mobile phone's "Settings - Apps - HeartGo - Permissions", modify the authorization status of permissions such as camera, Bluetooth and location;
4. Third - party authorization: In "My - Settings - Third - party Authorization Management", terminate the authorization association with third - party platforms;
5. Data synchronization authorization: In "My - Device Management", disconnect the data synchronization authorization with third - party devices or platforms.
6. Complaints and suggestions: If you have any objections or questions about the processing of personal information, you can complain to us through the contact information in Article 7.
This APP is not applicable to minors under the age of 14. We will not take the initiative to collect personal information of minors under the age of 14. If a minor uses this APP and provides personal information without the guardian's knowledge, the guardian can contact us (see Article 7 for contact information) after finding out, and we will immediately stop processing the information and delete the relevant information. It is recommended that guardians strengthen the guidance and supervision of minors' use of the APP to protect the privacy and security of minors.
If you have any questions or suggestions about this Privacy Policy, or need to exercise the rights related to personal information, you can contact us through the following methods: heartgonow@outlook.com
With the update of laws and regulations, the optimization of service functions or business adjustments, this Privacy Policy may be revised. We will update it on the "Settings - Privacy Policy" page of the APP, and you can check it at any time. After this Policy is revised, your continued use of this APP indicates that you agree to the revised Privacy Policy.
The changes include but are not limited to: significant changes in the scope and purpose of collecting and using personal information; significant adjustments to the rules for information sharing, transfer and disclosure; significant changes in the way you exercise your rights related to personal information; significant upgrades or adjustments to information security protection measures, etc.
This Privacy Policy is the core agreement between you and us on the protection of personal information. For matters not covered herein, the relevant provisions of laws and regulations shall apply as a reference. If this Privacy Policy conflicts with relevant laws and regulations, the provisions of laws and regulations shall prevail.